Reptile Sales and Shipping Policies

Proper diet and housing is crucial when caring for any animal. We strongly recommend researching the species of reptile you are thinking of purchasing BEFORE purchasing that species. Your reptile will not grow well or be healthy with the improper nutrition, temperature, humidity, handling, and overall care. Please do your research on how to care for the species before purchasing any reptile from us. Read our care guides and if you have any other questions please contact us. We are always happy to help!

Communication is important to us, especially in regards to the animals we care for. If you have any questions, please contact us prior to purchase, we are happy to tell you all we know about the animal(s) you are interested in.

By Purchasing a reptile from us you agree to the following:

Once purchased and in your possession, your reptile is completely yours. We are not responsible for your reptile while they are in your care. If you ever have any questions about the care of your reptile we are always happy to help you.

It is the responsibility of the customer to know how to properly care for the reptile they purchase. We want you to succeed and we are here to answer any questions and offer any advice you might need. We will tell you everything that we know about your reptile, except for the personal information of any previous owners.

If, for some reason, there is anything wrong with your new reptile, please contact us, we will try to help to the best of our knowledge.

• Health Issues
  If your reptile exhibits any signs of poor health please contact us as soon as possible, so that we can try and help with whatever issue they might have.

• Death Due to Improper Care
  Proper diet and housing is crucial when caring for any animal. We strongly recommend researching the species of reptile you are thinking of purchasing BEFORE purchasing that species. Your reptile will not grow well or be healthy with the improper nutrition, temperature, humidity, handling, and overall care. Please do your research on how to care for this species before purchasing any reptile from us. We are not responsible for an animal dying due to negligence in care.

• Gecko Tails
  While it is rare, geckos can drop their tails. It is a natural occurrence, and for some species it has no effect on their overall health or ability to breed. Usually this will happen when they are stressed, such as when transporting or handling them, and can even happen for no apparent reason. We are not responsible for a tail drop, and you will not be given compensation if your gecko drops its tail during or after transport. If your gecko does drop its tail, please let us know, for some species extra care is needed such as food or vitamins. Always keep an eye on your gecko if it drops its tail until the wound heals. Reach out to us if you need any help.